Koh-i-Noor

At Sacred Vibes , we strive to ensure that your orders are processed and delivered in a timely manner. Here’s our Shipping & Delivery policy:

1. Order Processing: Once you place an order on our online store, our team will process it within 1-2 business days. During peak seasons or promotional events, processing times may be slightly longer.

2. Shipping Methods: We offer shipping through reliable courier services to ensure safe and efficient delivery of your products. The available shipping methods and their associated costs will be displayed during the checkout process.

3. Delivery Time: The estimated delivery time will depend on your location and the shipping method selected. Generally, deliveries within the domestic region take 3-7 business days, while international deliveries may take longer due to customs clearance and other factors.

4. Order Tracking: Once your order is shipped, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the progress of your delivery.

5. Shipping Restrictions: Please note that certain products may have shipping restrictions due to their size, weight, or legal regulations. We will notify you if any such restrictions apply to your order.

6. Undeliverable Packages: If a package is deemed undeliverable due to an incorrect or incomplete address provided by the customer, or if the package is refused by the recipient, it will be returned to us. In such cases, additional shipping charges may apply to reship the package.

7. Shipping Damages: We take utmost care in packaging your products to ensure they arrive in excellent condition. However, if your order arrives damaged, please contact our customer support within 48 hours of delivery. We may request photographic evidence of the damage to initiate the refund or replacement process.